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TAB 101
FAQS
TAB is an AI customer support agent, it automatically answers customer questions using your business data, FAQs, and documentation. It retrieves accurate information instantly, and responds in real time — without human wait time or manual handling.
Most businesses launch in minutes. You create an agent, upload your docs, set tone and rules, test responses, and go live — no technical setup required.
TAB is 100% no-code. Anyone can build, train, and deploy an AI support agent without engineering assistance, making setup fast and scalable.
You upload your PDFs, FAQs, product details, policies — then your AI agent indexes the content so it can generate accurate, context-aware responses. As you update your documents, the AI's knowledge expands with it.
Upload your documents or FAQs anytime. TAB learns from added files and conversations ensuring accuracy and coverage for every conversation.
You can add or remove data whenever you need. The AI retrains in minutes, ensuring customers always receive up-to-date information.
AI can answer FAQs, product questions, pricing inquiries, order status checks, troubleshooting help, and onboarding guidance. It handles repetitive, high-volume queries instantly, freeing your team to focus on more complex work.
Yes. Performance gets better over time. Your agent learns patterns, identifies missing answers, and adapts to customer behavior based on real usage data.
TAB can support multi-step tasks, contextual problem-solving, and rule-based responses. For highly sensitive queries, you can apply restrictions or handoffs.
Yes. TAB can escalate unanswered or complex conversations to a human agent. No dead-ends, no stuck customers, full resolution every time.
Yes. TAB can take real actions through integrations with your business tools — not just answer questions. For example, TAB can capture and qualify leads, create or update CRM contacts (like HubSpot), generate support tickets, schedule meetings through your calendar, connect to your Shopify store to check orders or stock availability, and route customer inquiries to the right team automatically.
Yes. You control tone, behavior, response character, and restricted topics. TAB can sound friendly, formal or brand-specific based on your instructions.
Yes. TAB is built to adapt to any industry. Whether you're in retail, hospitality, logistics, education, real estate, or services, TAB can automate customer conversations with accurate answers across every channel.
TAB works across WhatsApp, Instagram, Messenger, website chat, and more. One AI agent can respond everywhere your customers reach out.
Yes. TAB connects with platforms like HubSpot and other CRMs to sync data, automate workflows, and streamline customer operations end-to-end.
Conversations remain unified across channels, so customers get seamless experience even when switching platforms. No duplicate tickets or context loss.
TAB uses secure data processing, encryption, and compliance-focused architecture to protect conversations, files, and customer information.
Yes. TAB includes SSO, RBAC permissions, audit logs, and consistent uptime for dependable AI support at any scale.
Yes. TAB scales to enterprise-level support volumes while maintaining performance, security, and control. It includes enterprise-grade guardrails such as RBAC, SSO, audit logs, and configurable rules to ensure secure, accurate, and compliant AI support at scale.
Yes! Web Widget, WhatsApp, Messenger, and Instagram are included on every plan — including Free. The only difference between plans is conversation volume, agents, storage, and AI model access.
Standard (1x): Cost-effective for high-volume, simple queries. Premium (3x): Better quality for complex questions. Flagship (7x): Maximum capability for high-stakes conversations. You choose per agent.
TAB typically handles the majority of repetitive customer questions — cutting manual ticket volume dramatically and reducing response load instantly.
Absolutely. Your AI agent replies instantly, eliminating delays and reducing staffing needs. You get faster support, lower overhead, and scalable automation in one move.
After deploying TAB, businesses typically see faster response times, fewer support tickets, and reduced support costs. By automating customer conversations, TAB improves efficiency and customer satisfaction while delivering measurable ROI without increasing headcount.